Hell Hollow Silver – Privacy Policy

Last Updated: 11/24/2025

Hell Hollow Silver (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our website.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you engage with our site or make a purchase, we may collect:

Name
Email address
Billing address
Shipping address
Phone number
Payment information (processed securely by third-party payment providers)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages viewed and referring website
Cookies and usage data

Cookies help us improve your browsing experience and analyze site performance. You may disable cookies in your browser, but some features may not function properly.

1.3 Voluntary Information

If you subscribe to newsletters, fill out a form, or engage with us on social media, we may collect additional voluntarily provided information.

2. How We Use Your Information

We use collected information for purposes such as:

Processing and fulfilling orders
Communicating with you about products, orders, and updates
Providing customer support
Improving website functionality and user experience
Sending marketing emails or promotions (you may opt out anytime)
Preventing fraudulent activity and ensuring site security

3. Sharing Your Information

We do not sell your personal information.

We may share information with:

Service Providers – such as payment processors, shipping carriers, email providers, and analytics services
Legal Authorities – if required to comply with applicable laws, regulations, or legal processes
Business Transfers – in the event of a merger, acquisition, or business restructuring

All third parties we work with are required to maintain the confidentiality of your information.

4. Payment Processing

We use trusted third-party payment processors (such as PayPal, Stripe, or others, depending on your setup).
Hell Hollow Silver does not store or process your full payment details on our servers.

5. Data Storage and Security

We take reasonable and industry-standard measures to protect your information from unauthorized access, alteration, or disclosure. While we strive to protect your data, no method of transmission over the internet is completely secure.

6. Your Rights and Choices

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request corrections or updates
Request deletion of your data
Opt out of marketing communications
Restrict or object to certain data uses

To exercise these rights, contact us at:
[Insert Contact Email]

7. Children’s Privacy

Our website is not intended for individuals under 13 years of age.
We do not knowingly collect personal information from children.

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.

9. International Users

If you access our website from outside the United States, you acknowledge that your data may be transferred to and processed in the U.S., where privacy laws may differ from those in your jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Hell Hollow Silver
Email: hellhollowsilver@gmail.com

Return and Refund Policy

Hell Hollow Silver – Return & Refund Policy

Last Updated: 11/24/25

At Hell Hollow Silver, we take pride in the craftsmanship and quality of our jewelry. If you are not fully satisfied with your purchase, we are here to help. This Return & Refund Policy explains the terms under which returns are accepted and how refunds are issued.

1. Terms of Return

Returns are accepted within 30 days of the delivery date.
To be eligible for a return, you must initiate the request within this timeframe.
Items returned after 30 days may not be eligible for a refund.

2. State of Return

To qualify for a return, items must be:

Unworn, undamaged, and in original condition
Free of scratches, dents, or signs of wear
Returned with all original packaging, including jewelry boxes, pouches, and tags

Custom or personalized items (e.g., custom engravings, special-order pieces) are non-refundable, unless defective or damaged upon arrival.

3. Reasons for Return

We accept returns for the following reasons:

Wrong product received
Damaged or defective product
Incorrect size (if applicable to the item)
Product not as described
Change of mind (if item meets all eligibility requirements)

For damaged or defective items, please include photos when contacting customer service.

4. How to Initiate a Return (Process for Return)

To start a return:

Email us at [Insert Contact Email] with:
- Your full name
- Order number
- Reason for return
- Photos (if the item arrived damaged or defective)

Our team will respond within 2–3 business days with return instructions.
Once approved, ship the item back to the return address provided in our email.

Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method, as Hell Hollow Silver is not responsible for lost or undelivered return packages.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

If approved:

Refunds are processed to your original payment method.
Refund processing typically takes 5–10 business days, depending on your bank or payment provider.
The original shipping cost (if any) is non-refundable, unless the return is due to our error.

If denied:

If the returned item does not meet our return criteria (e.g., shows signs of wear, damage, or is missing packaging), we may deny the refund or offer a partial refund. The item may be shipped back to you at your expense.

6. Exchanges

Exchanges are handled as a return + new purchase:

Return the original item following the steps above
Once processed, you may place a new order for the item you want instead

If you prefer a direct exchange, contact us and we will assist case-by-case, depending on inventory.

7. Contact Details

For questions, return requests, or assistance, please contact us:

Hell Hollow Silver
Email: hellhollowsilver@gmail.com

Privacy Policy